Frequently Asked Questions

When will I receive my diamond painting order?

Normally, you will receive your order in two to three weeks.  Sometimes packages get held up in customs and sometimes there are unforeseen delays with our supplier.  During Christmas and other holiday surge periods, times may increase.  We will inform our customers during these times.

 

Where is my order?

 

Your order can be tracked on our website.  Click on "Track" on our pull down menu at the top of the page.  If you have a tracking number but still can't find your package it is generally because it has not been registered with the logistics company in China yet.  It should register in a couple days of receiving your tracking number.  


Your package is either in China moving in its customs and logistics system, travelling to your country, or in your country clearing customs and being delivered.


The entire process from when you order to when our package arrives normally takes ~19 days.  Sometimes longer, sometimes shorter.


If you perceive any issues please don't hesitate to contact us.

 

 

Can I return my order?

We do accept returns in accordance with our return policy.  In all cases we will work with you to make things right. We want your diamond painting experience to be amazing. Best course of action is to contact us via email and let us know what the issue is so we can help.

 

What size diamond painting should I buy?

 

Bigger is better.With that said it also depends on your skill level, what you intend to do with the diamond painting when it’s complete, what type of diamond painting it is, the shape of the drill and the clarity of original picture. For more on this issue.